Overview of the Professional Standards Program of the Santa Barbara Association of REALTORS®   Ombudsman Program Ombudsmen are trained REALTOR® members who are familiar with the Code of Ethics, state real estate regulations, and current real estate practice.  Ombudsmen can help identify and resolve misunderstandings and disagreements before matters ripen into disputes and possible charges of unethical conduct.  If a party does not wish to attempt resolution with an Ombudsman, or they Ombudsman is unable to facilitate a resolution for the parties, the parties may progress to a formal Disciplinary Action or Arbitration Complaint.   Arbitration Complaint Arbitration is a method to resolve a dispute arising out of the real estate business which generally involves money.  Arbitration is an alternative to litigation and the arbitration hearing tribunal may provide legal and equitable relief to the parties, they do not, however, impose disciplinary action.   Ethics/Disciplinary Action Complaint An Association ethics/disciplinary complaint charges that a member has violated the Code of Ethics, a membership duty or an MLS rule.  Only such discipline as provided for in the Manual may be recommended by a hearing tribunal and imposed by the Board of Directors.  MLS participation rights cannot be affected unless a violation is found under Section 5 of the manual.  The Association cannot revoke a real estate license, or award damages to a complainant.   Grievance Committee Reviews complaints filed with the Association and forward them to Professional Standards for hearing if appropriate.  Members nominated by a nominating committee & appointed by the board of directors annually.   Professional Standards Committee Acts as a jury in hearing ethics complaints referred by the Grievance Committee and levy proper discipline.  Arbitrates money disputes between members and/or the public.  Members nominated by a nominating committee & appointed by the board of directors annually.   Ethics Q&A Archive     Return to top of page