Ombudsman Program Persons inquiring about the process for filing ethics or arbitration complaints will be advised that ombudsman services are available to attempt to informally resolve their complaint.  The ombudsman's role is one of communication and conciliation, not adjudication.  Ombudsmen can help identify and resolve misunderstandings and disagreements before matters ripen into disputes and possible charges of unethical conduct. Ombudsmen are trained REALTOR® members who are familiar with the Code of Ethics, state real estate regulations, and current real estate practice.  They can field and respond to a wide  variety of inquiries and complaints, including general questions about real estate practice, transaction details, ethical practice, and enforcement issues.  Ombudsmen can also receive and respond to questions and complaints about members; can contact members to inform them  that a client or customer has raised a question or issue; and can contact members to obtain information necessary to provide an informed response. If a party does not wish to attempt resolution with an Ombudsman, or the Ombudsman is unable to facilitate a resolution for the parties, the parties may progress to a formal Disciplinary Action or Arbitration Complaint. If you would like to try to resolve your issue through the SBAOR Ombudsman Program, please contact the Professional Standards Administrator by phone 805.884.8609 or email kpleiser@sbaor.com Return to top of page